Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Definitely coming back to finish off my home! Arhaus is a handcrafted furniture brand that was founded in 1986. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Walking around aimlessly Tricia came to the rescue. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. I will be going back there now that I know they have good customer satisfaction. Worked with the design team to match new items from our previous purchases with another Arhaus store. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Furnished almost our entire house and the quality of the furniture is amazing. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp Ripoff Report | Arhaus Furniture Review - Bedford, Ohio I never heard back from her. I ordered my furniture in February of 2022. Additional information about Delivery & Shipping. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. If I could give them zero star for customer service and follow up I would do it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'd give this place zero stars if I could. Customer Service Associate Job in Conover, NC at Arhaus He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" They were both delivered a week later. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. On Arhaus Site, table I orderd takes 9 weeks! No problem -- they were sending a new cover. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. Depending on your pick up location, the processing of this refund can take up to 30 days. It was a custom piece so it took quite some time to come in (which was expected). The rooms not only look gorgeous but are functional and comfortable. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. The couch bent in the middle and was closer to the floor than the ends. A 10% restocking fee will be applied. Out butts hit the wood on the seat cushions. I was only refunded for one of the two boxes. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Sat, Mar 23, 2013 : 4:55 a.m. Awesome ordering process! Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Second, there are buttons that go into the cushion. "We Are Very Disappointed with Arhaus quality and customer service. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Within a couple of months the item began peeling. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. No issues with ordering, delivery either. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. We find forgotten antiques and give them new life. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. If you are looking to work with anyone, we recommend working with David for sure. Jerry B. said: Montgomery Mall is the premier place to see jailbait. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. EA808 Pagoda Earth Earrings Clearance Items (marked Last Chance! A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I have spoken to numerous managers, concierge managers and etc and so far nothing. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Posted: February 21, 2023. Top flight experience over here. We love Arhaus UTC. Our experience at Arhaus was nothing short of excellent from start to finish. I called Arhaus a week and a half later. We spent close to $75k at this store and purchased their warranty on the furniture. Slumber Search is supported by readers. I have called, many times. Long wait . Q Where is Arhaus located? Arhaus Furniture Reviews - Glassdoor We purchased 2 dining table end chairs in Feb 2021. Create Account Keep me signed in I walked into Arhaus and really liked the design of their merchandise. Dont buy from Arhaus. Anyone would miss this. He was super friendly and helpful. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! The furniture is decent at best but totally not worth it with such poor service. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. the perfect rug and dining chairs as floor samples. Americans' Top Customer Service Complaints - Consumer Reports ForLocations, The World's Best For Customer Service Info. It is now almost September of 2022. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I was "disconnected" by phone 3 times. Do you ship to Canada or other international destinations? The furniture itself has held up well with 5 kiddos, however the cushions have not. Thanks for nothing Arhaus. Best Furniture Stores: Customer Ranked Brands (2023 Updated) The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. I had almost same bad experience as the folks put one star. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I truly believe the true measure of a business is how they handle a situation when something goes wrong. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Andrea and Chris are amazing. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Luckily for us, Alyssa, the store manager, took over our account. I chose new ones. All of the pieces have held up well, despite heavy use. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Have bought several pieces in the past, but never again. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH I was thrilled with my order of outdoor patio furniture from Arhaus. Very punctual and efficient. These are the most beautiful outdoor chairs not to mention incredibly comfortable! I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Placed an order for a dining room table in January. He went above and beyond to make sure my husband and I were satisfied. He offered different seating options to match the table within our budget. I have contacted customer support to get a refund for the other half of my returned order. We bought it received it by UPS in a week and hung it up. Join the 41 people who've already reviewed Arhaus. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. These are merely guidelines for measuring and do not guarantee your furniture will fit. This was to be a birthday gift and I have this junk. I am so thrilled with the guidance I received from Them. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. A 10% restocking fee will be applied. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares.

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