Read more. Scottsdale, AZ liveops.com Joined January 2009. Researched & Written by Ann Rozier on the FlexJobs Team. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. I like to help people. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. HSA and PPO Options Enjoy the freedom and flexibility of being your own boss. Actual earnings may vary depending on client opportunity and support required. From professional services to documentation, all via the latest industry blogs, we've got you covered. Liveops is a legitimate company. Excellent company! Liveops brought a new level of professionalism to our needs. Join Liveops Nation and experience the freedom and autonomy of being self-employed! It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. The agent community comes together . Create success for our clients by working cross-functionally to build strategies that maximize program results. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Click here for technical info. Copyright 2023 Liveops, Inc. All rights reserved. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Are you an employee? Answer. Sign an Independent Contractor Agreement. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Copyright 2023 Liveops, Inc. All rights reserved. What I wish I knew the first time I filed self-employment taxes. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Its not easy to find a flexible team of experienced agents who understand your brand. Were committed to earning the right to grow with you by being relentlessly results-driven. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. Quickly assessing customer needs and providing sound solutions. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Forgot your password? This login is to access our Shiftboard online scheduling and people management system. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. View our background and credit check requirements here. When call volumes are low, you pay less. great training and continued support. View our background and credit check requirements here. This means you can choose when, where, and how often to work! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. Universal Login. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I love the freedom element. Independent Contractors are responsible for expenses and control their profit and loss. Also the hiring process is long and it's unpaid. Compensation . Employer Matching Opportunity, 100% Employer Paid Life Insurance - Liveops The modern contact center. Liveops exists to improve people's lives. The background/credit check requires a $45 processing fee paid directly to our vendor. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. We use cookies to improve your experience on our website. irda online agent registration portal& 39, liveops agent portal and liveops nation com. . See all features. Find Out How & Apply . We would like to show you a description here but the site won't allow us. Post in the comments section of this video.Thank you for 2,360 subscribers! Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Single Sign On. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Pros. You can also manage cookies in your browser settings. Your customers deserve the best at every touchpoint. Without a doubt, they are the most organized company we have ever worked with. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Want to become a Liveops agent? This login is to access our Shiftboard online scheduling and people. The hardest part of the job is when the call volume is low. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. Support. Note from the editor: The author, Shelly Strom, is a longtime freelance . show about fbi agent and dimensional portal. Duo Security for MFA | Okta. Disability Plans, Learning Opportunities Username / Email. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Were here to improve peoples lives. Pay, Vacation time, You get to work from home. Please update your browser to the latest version on or before July 31, 2020. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Want to become a Liveops agent? Job Work/Life Balance. Please enable it to improve your browsing experience. This means you can choose when, where, and how often to work! Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. IT Support Logo. Cons. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Creates or links a user in the application when assigning the app to a user in Okta. The background/credit check requires a $45 processing fee paid directly to our vendor. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. transparency. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. There is absolutely no paid training. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Hard to get in contact with managers for help. We didnt just evolve the remote contact center model, we revolutionized it. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. With Liveops Nation behind you, the. To find out more, read our Privacy Policy and Cookie Policy. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Liveops Okta. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. 3,309 Following. Norms exist to be challenged. Managing multiple systems, programs, and screens simultaneously. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Agent Login. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Either search term value. Public Relations e-mail (press@liveops.com) Locations. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Your customers deserve the best at every touchpoint. We believe every voice matters. Our developer community is here for you. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Grow your home business through Liveops client network, working with the brands you know and love. VirtualFlex solves for that. To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. Agent Sign-In. Login. Set your own schedule to work around your life. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. LiveOps will not sell or share your information with third parties for marketing purposes. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Knowledge Base. Okta Browser Plugin protects your passwords and securely logs you into all your business and personal apps. Go Further; Marketplace. Copyright 2023 Liveops, Inc. All rights reserved. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. Im also a nurse. With VirtualFlex, theres no need to overstaff. My only issues with liveops is the pay amount and the delay in receiving my pay. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Your patients health is your top priority. The agent community sits at the core, and we dont take this lightly. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . Create success for our clients by working cross-functionally to build strategies that maximize program results. We encourage ideas from everywhere. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Your email address will not be published. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. If this is your first time hearing about Liveops and you are thinking of applying, check out my other video about Liveops HERE https://youtu.be/UNdtdSYpq-8And APPLY to Liveops HERE https://infl.tv/kxbdShow Notes Intro 0:00 UPDATE 1:111 IWIK #1 2:182 IWIK #2 3:053 IWIK #3 4:284 IWIK #4 5:045 IWIK #5 5:366 IWIK #6 6:257 IWIK #7 9:538 IWIK #8 11:239 IWIK #9 14:56 IWIK #10 16:21 BONUS watch to see Outro 20:43 My purpose with any content I create is to make others aware of all the opportunities that are available to them to create income online.My Cambly Referral Link: https://www.cambly.com/invite/DAESHA2?st=031321\u0026sc=4BLOG: www.teacherdaesha.comConnect with me on social media:IG: https://www.instagram.com/teacherdaesha/LinkedIn: https://www.linkedin.com/in/teacher-daesha-tefl-3845321ab/Twitch: https://www.twitch.tv/teacherdaeshaTip Jar: Buy Me A Coffee https://www.buymeacoffee.com/teacherdaesha Paypal https://paypal.me/teacherdaeshaQUESTION - Have a question about starting a side hustle, teaching online, or anything else? Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. If not, reach through the comment section. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Developer Center. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. We are empathetic, good-natured, down-to-earth people who like to have fun. Okta Browser Plugin; Okta Agents. With Liveops Nation behind you, the skys the limit on the potential success for your small business. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. With this strategy, everyone wins. To find out more, read our Privacy Policy and Cookie Policy. Liveops is a legitimate company. View our background and credit check requirements here. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Want to become a Liveops agent? Contact UsBecome an Agent. So how much can you earn? Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. option Add a new device appears in Duo Mobile settings. Find Out How & Apply . The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. See Capabilities for more details. Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. Required fields are marked *. Innovate without compromise with Customer Identity Cloud. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Support. The agent community comes together . To accept cookies continue browsing as normal. Creatively solving problems. Okta updates a user's attributes in the app when the app is assigned. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Save my name, email, and website in this browser for the next time I comment. Please review the Liveops basic technology requirements by clicking here. If you love helping improve peoples lives we want you to work with us. Connect and protect your employees, contractors, and business partners with Identity-powered security. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Freedom. I have children who are active in sports, so it allows me to be there when they need me. To accept cookies continue browsing as normal. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. Relationships are built on a strong foundation of trust and Improving Peoples Lives. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Teams include: Client Results. Earning potential. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Empathy is part of Liveops agents DNA. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. Virtual. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Attack Protection. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Add this integration to enable authentication and provisioning capabilities. Community. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. We work in service of our Agents, Clients, and Employees. View our background and credit check requirements here. Click here for technical info. Good pay, ability to make your own schedule. Flexibility. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. The pay is great and is based on talk time. Thats what were there for. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Your connection to your customers/clients is the most important part of your job. Secure your consumer and SaaS apps, while creating optimized digital experiences. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Autonomy. View our background requirements here. Its why weve led the industry in virtual flex agent services for more than 20 years. You can also manage cookies in your browser settings. Log in. Flexibility. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . In healthcare, engagement and patient connection are paramount. . No matter what industry, use case, or level of support you need, weve got you covered. Its our approach to providing the most exceptional customer service agents a business can find. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. About Liveops. The background/credit check requires a $45 processing fee paid directly to our vendor. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. 7,827 Followers. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Also shoutout I recommend both new and veteran agents watch this entire video. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor.

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