regus retainer refund

they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Hi Mike, Im sorry if you felt the need to escalate this. Requesting your refund is easy. If you were to take direct space or a sublease you would also see these fees in your rent annually. Originally, total costs 20k THB, but end up with 50k THB. We use dedicated people and clever technology to safeguard our platform. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Appreciate your immediate reply. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Your satisfaction is very important. Turned up at 450 Bath Road, Heathrow. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Our invoices are due on the payment date that is displayed on them. They charge an excessive retainer fee. Such companies should not exist. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Please advise what can we do to get back our retainer refund? We found a responsible person where we inform her about the problem. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. At the end of your contract, they will automatically renew you without a signature and without consent. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Anyone can write a Trustpilot review. But the Regus does not have flexibilities, nor willing to retain long term tenants. Trustpilot is assessing this review in accordance with our flagging process. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We use dedicated people and clever technology to safeguard our platform. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Repeated attempts to contact Customer Service have been blown off or ignored completely. After being in my new office they are increasing rent by 8.7%. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Regus are not transparent with their pricing. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Professional rooms for your next training session, interview, or pitch, wherever you need it. Available for as little as a day, or as long as you need. I cannot stress enough the lack of professionalism and poor service. Please remember that the retainer is refundable at the end of your agreement. Its a healthier, greener, flexible, and more cost-effective way to do business. This is a complete con, and scam through and through. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Be part of a vibrant coworking community with dedicated desk or hot desking options. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I really thought that this company would be a good option for expanding our business. Where appropriate, well also take steps to prevent the situation from happening again. So now you can enjoy more, for less. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We may have received incorrect data. No staff available for contacting on the event day. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus is a complete and total scam company. Your agreement end date is not until 10/31/2021. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. It is IMPOSSIBLE to get them to stop charging. 4. think about how low this company is. Have a question or issue with your current products and services? Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. This company has the worst customer service I have ever experience in my life. I couldn't get my retainer and called them. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Get Regus can be contacted at (262) 832-3700. August 31 Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. This will ensure the agreement ends at the current final date and will not renew further. This company bills you for services you do not use. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. This complaint was posted by a verified customer. Not only that, it's hard to get hold of their accounting department. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? I would love the opportunity to help further but havent been able to identify your account. Its an automated process. It can take many months and still not response. As you can see from your statement of account, available online (e.g. They charge an excessive retainer fee. If you refuse to pay their bogus invoices they will send you to collections. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Regus keeps its policy for payment from customers, only. Any that you do not require can be opted out through your online account. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. When they try to collect the rent, their speed is very fast. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Here is my summary to strive for a refund of the retainer. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. My Regus ID: ********. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. It's an automated process. (Update) Do not delete my post! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Suggested companies are based on peoples browsing tendencies. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus helps businesses find and create the right workplace for their people. but when u need support / CS to talk and solve ur problems its literally non existant. I realized that my 'request for a retainer' of my account portal had been disappeared. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. We have a team of specialists available 24/7 to help you find the best solution for your business. (Sandra, I used the portal at first, however, your system made an error.) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DO NOT give them your payment info, DO NOT sign with them. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. There is non existent customer service department. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Build an instant presence wherever you need to be, at prime business locations. They charge your card for amounts more than stipulated on invoices! As expected, I didn't get any reply yet from Regus. GO LITERALLY ANYWHERE ELSE. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Great discounts. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I would like to help you further in this matter but haven't been able to identify your account. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Receptionist only can communicate by email, even for the most important things for your business. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. As you can see from your statement of account, available online (e.g. Our invoices are due on the payment date that is displayed on them. Signed up for a membership because I needed a private office for a few days. Transparency is very important to us, and all services can be opted in/out through your online account. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. We will then confirm your retainer refund date and amount in return. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. 2023 Trustpilot, Inc. All rights reserved. You will regret signing with Regus. 7. Theyre a great place to connect with colleagues, clients and other like-minded businesses. September 22 Access our global network of workspaces and business lounges as often as you need. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Our team members have always been in touch with you and worked with you to rectify this matter. We will then confirm your payment date and amount. I have been renting an office space at Regus in Kings Hill for over 12m now. Anyone can write a Trustpilot review. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Absolutely unacceptable behavior. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Log in to access all our services and products Email. We appreciate your business. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Turned up at 450 Bath Road, Heathrow. Verification can help ensure real people write reviews about real companies. They would not remove the items that I didn't want. Lorem ipsum dolor sit amet, consectetur adipiscing elit. That exception is made on the understanding that an additional service retainer is payable. Submit a complaint and get your issue resolved. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Changes in an organization are about more than just policies. Contact: +65 [protected] We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I look forward to receiving more information from you. I would recommend that anyone considering using this company to think again! We appreciate your business. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Our coworking spaces are designed with collaboration in mind. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. International Association of Better Business Bureaus. GO LITERALLY ANYWHERE ELSE. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . This is really bad customer service. Companies can ask for reviews via automatic invitations. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! same goes with debt collector from malaysia that emailed me abt 3 months ago. Transparency is very important to us, and all services can be opted in/out through your online account. Paid for parking online and have now received parking ticket from private company. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Any that you do not require can be opted out through your online account. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. This is a multi-location business. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Companies can ask for reviews via automatic invitations. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I contacted them about how processed my case after paying the fee for a virtual office. Once they sell you something that will be the end of you being treated as a valued customer. Regus flagged this review for containing harmful or illegal content.Read more. They are scammers, and incredibly dishonest. I sent an email to Briana and asked how my process going on? but when u need support / CS to talk and solve ur problems its literally non existant. At the end of your contract, they will automatically renew you without a signature and without consent. Trustpilot is assessing this review in accordance with our flagging process. Requesting your refund is easy. We have a team of specialists available 24/7 to help you find the best solution for your business. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. I asked a receptionist to help my issue to the Regus help desk. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Regus lacks personal approach The centre's staff are friendly and helpful. If you refuse to pay their bogus invoices they will send you to collections. Such companies should not exist. Our coworking spaces are designed with collaboration in mind. Talk to an expert. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. We did not put a "2000 dollars bill in front of you". I got an email from trustpilot. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. After being in my new office they are increasing rent by 8.7%. Best, Lorraine Brule Global Customer Service at Regus. Our advisors are ready to help you find the right place for you. I was a customer with a licensing agreement set to expire on December 31, 2022. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I have been renting an office space at Regus in Kings Hill for over 12m now. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Here are 8 tips for writing great reviews. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE!

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