2. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Get browser notifications for breaking news, live events, and exclusive reporting. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. | NY Call 1-(888)-364-3065 |NYC Health Dept. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Ja Morants allegations of aggression off the court, explained. The NHL suspended its season March 12. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. 199 Fremont Street, 4th Floor Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Some have received refunds, StubHub said, "in jurisdictions where they are required. StubHub updated their policy today. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Offers may be subject to change without notice. Marketplace is a division of MPR's 501 (c)(3). Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Got our money back last week. For third party ticket resellers, it gets even more complicated. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. . Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Its just missing with no explanation. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. But is StubHub legal? | CT Call 211 | Centers for Disease Control and Prevention. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. If the event is canceled and not rescheduled, you will get a refund. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. I still printed out the notice of dispute. 2021 The Associated Press. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. It had already been disbursed to the sellers. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Prefer a cash refund instead? There is no place on the website that says you have a time limit, but you do. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Now, the company is the subject of two class action lawsuits These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Receive a coupon for 120 percent of your original purchase*. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Get browser notifications for breaking news, live events, and exclusive reporting. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. But another major sticking point in all of this is event postponements, an entirely separate category of cases. February 16, 2021 March 13, 2020 by Brett Goldberg. Your email address will not be published. Set your price or use our recommended price and tap List tickets. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. But these are unprecedented times.. If you don't, we may cancel orders and charge you as provided in our User Agreement. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. You might noticed something is missing. The event was canceled and turned into some online-only baloney. With the economy suffering due to COVID-19, customers want their money back, from all sides. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. If these are not available, you will likely get a full refund. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Its important to know your consumer rights when you ask for a refund. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Only 120% coupon? "It was no problem canceling flights. Jackson, MS 39216 April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Many events that have been cancelled or postponed are giving patrons a full refund for their money. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Have already received refund from credit card. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. At regular volume, we can afford to take that risk. Terms & Conditions. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. He immediately requested a refund. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. There's class action suits, that they violated their fan protect guarantee," Rossman said. Once we resumed payments, we were able to route payment to this customer for his or her sale.. His attorneys did not immediately return emails. 2023 Fortune Media IP Limited. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Through it all, Marketplace is here for you. * 21+ (19+ CA-ONT) (18+ NH/WY). It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub owed him $111.36. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. How do I know if my event was impacted or where can I see the event status? Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. StubHub is offering the retroactive refunds now because the live events industry is opening back up. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Irvine, CA 92606. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Fax: 205.328.7234, 603 Duling Avenue Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. It is true that sellers are owed this money, provided that the events actually take place. If you have tickets, the first thing to do is decide what you want. To learn more or opt-out, read our Cookie Policy. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Read more about our event cancelation policy. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Viagogo, a tickets marketplace, bought StubHub in February 2020. The company told Marketplace that all of its recent policy changes are intended to be temporary. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. How do I get a refund from StubHub? The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. In the past, cancellation prompted a full refund from the online ticket broker. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. All Rights Reserved. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. StubHub suspended that policy in March 2020, following the mass . Prefer a cash refund instead? If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. StubHub and several more of these. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Open the SeatGeek app. [1]You already know that. News provided by The Associated Press. The reason I bought tickets on StubHub was the guarantee. Fax: 601.707.7913, 1 Timber Way Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Attn: Litigation Department "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. If an event is rescheduled or postponed, your ticket will be good for the new date. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Today 3/27 #Stubhub updated their policy for CANCELED events. Full buyer Terms & Conditions here. Worth to consider! Birmingham, Alabama 35203 If sellers had events canceled, StubHub would. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between.

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