Join the 248 people who've already contributed. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. I go to the gym because its an only female gym, however its extremly dirty. How many stars would you give TruGym? Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Your experience matters. | Read 21-40 Reviews out of 264 Its not worth the money that I am paying now. Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. ?TruGym this is unlawful and action is being taken. This gym is great! Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Correction: non-existent customer service. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. 2023 Trustpilot, Inc. All rights reserved. How many stars would you give TruGym? Anyone can write a Trustpilot review. This gym is great! The branch (Chatham) don't even answer my emails now! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Join the 244 people who've already contributed. How many stars would you give TruGym? Pay for a trustworthy gym that obeys the law so you get the proper financial protections. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Any attempt to contact head office is ignored. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Same as below - Trugym Bromley closed and didnt refund the lost membership. Head office failed to respond to emails! | Read 41-60 Reviews out of 258 Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. So far, an excellent option for a gym considering the membership prices are cheap. typical!!!! I also send two emails through to them and I never even received an acknowledgement let along a response. DEFINITELY AVOID TruGym and Harlands. The pool is excellent. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The gym did not respond to my complaint. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. No contract options, student memberships, corporate offers, or pay for the year up front. Good luck TruGym you are going to need it! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. 0 star! I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Join the 261 people who've already contributed. Your experience matters. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. But the other equipment makes up for it. beyond me , they have sullied their name. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Your experience matters. Here are 8 tips for writing great reviews. I've always felt so welcome at TruGym and enjoy making my daily trips. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For the price per month, this is a great gym, it has everything u need and more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. This happened on several occasions making me again not really want to use the pool and steam room. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Companies can ask for reviews via automatic invitations. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Your experience matters. Staff were non empathetic and unhelpful following the incident. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Most of the equipment is very old and remains unfixed for long periods of time. Management ineffective and ambivalent. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: We use dedicated people and clever technology to safeguard our platform. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! In the meantime, they have been taking money out of my account. Your experience matters. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I use both the free weights, machines and also classes. God forbid you request to leave is apparently impossible! Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Great gym that everyone feels comfortable and Staff are an asset to the place. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Other that that-a good gym. Les Mills instructors are required to complete updated training twice a year to remain accredited. I paid for a year membership and at that point had several months left. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Plus side, plenty of cardio equipment. It's a public swimming baths not a gym. Awful!!! It has been three weeks and no one has been in touch. Very shocking, and it looks like I'm one of many many cases. Understandably very angry!! Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Verification can help ensure real people write reviews about real companies. Finally. Stockton On Tees - AVOID!! Huddersfield gym- horrible service, old gym equipment. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Companies can ask for reviews via automatic invitations. Suggested companies are based on peoples browsing tendencies. It goes against our guidelines to offer incentives for reviews. How many stars would you give TruGym? Pool full of screaming kids. If you like swimming, prepare to be hugely disappointed! A wide variety of equipment to suit your personal needs. Join the 271 people who've already contributed. the recent cctv cameras introduction is also not only bothering me but most of us who cover. They definitely make it difficult to contact them through their website. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. This review is on the company and not the local gym. Not sit there and eat cakes.Ridicules customer service overall. Good day, I have just renewed my contract after 15 months. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I'd be in two minds about renewing my membership next year. Join the 242 people who've already contributed. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. I know several members have request a standing calf raising machine. How many stars would you give TruGym? Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Submit an enquiry or refer a friend to truGym today! I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. why would you not notify any body ? Very clean and covid compliant. AVOID LIKE THE PLAGUE. I email head office never got a reply. Your experience matters. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Not helpful at all. Your experience matters. So unprofessional. Absolutely shocking customer service. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. I was asked if Id like to suspend or cancel my membership. Our 2022 Transparency . This week i have attended a tone class and a body pump, both were identicle. Your experience matters. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Your experience matters. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Gym is always clean and range of machines is good. I went a few times a week and they were welcoming and a great bunch of people. We use dedicated people and clever technology to safeguard our platform. The timings of the place are good too accommodate all women there. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. They are still charging me 6 months later and now have sent me a bill for over 50!!! Consistently fail to keep to their own opening and closing times. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Date of experience: 10 November 2022. You can never get a response from customer service. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The showers and changing rooms are always clean and warm. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Absolute disgrace of a place rude obese staff. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. I got nothing. Having booked online, I would have expected an email letting me know. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. They've also had bad reports in the paper. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. This resulted in TruGym blocking me me on twitter. The money left my account and from that date I have never heard anything from them. Join the 268 people who've already contributed. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. | Read 81-100 Reviews out of 264 Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! We use cookies to ensure that we give you the best experience on our website. How many stars would you give TruGym? It said I should hear back within 48 hours. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. TruGym Stevenage. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Bring back Les Mills Body Combat please! No matter how many times I try to contact them I never get a response. Good luck TruGym you are going to need it! | Read 241-259 Reviews out of 259. The Stockton site seems to be run on a shoestring. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Friendly staff always happy to help. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I would not recommend this gym to anyone. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Here are 11 ways to become an excellent customer service professional: 1. trugym customer service. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Highly recommended. I joined truGym last week in Maidstone. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. kept it quiet from staff aswell ! I think there are more people than the capacity of gym. Very unprofessional! I asked for complaints procedure for head office and that was also denied. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Published on: January 2, 2023. This hasn't happened and all attempts to contact them regarding this is being ignored. Author: Stephen Greet, Co-founder. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. CON's / The gym is a mess! truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . it's never the same amount and do not expect any sort of customer service! And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Verification can help ensure real people write reviews about real companies. Awful!!! The toilets are extremely dirty as well as the showers.
trugym customer service